Ryan Fitzgerald

About Ryan Fitzgerald

Common superlatives that have been used to describe me- bankable- sharp- unflappable- a great teammate- a funny guyExperienced account management, customer success, and sales professional across multiple verticals. I am able to connect quickly with people across all levels of an organization. Demonstrated history of success working with sales teams and exceeding quotas while empowering partners and peers, as well as presenting and training both virtually and in-person. Team player, team motivator, team focused. BA in communications and mass media.

Experience

1. Account Manager

   Highspot

   Sep 2022 — Present · US

   Responsible for the retention and growth for books ranging from $2.5-4.0M in ARR across clients in the SMB, Commercial/Mid-Market, and Enterprise segments (3+ unique books of business in < 3 years). Worked alongside our services team to achieve customer satisfaction, provide value commentary to executives and key decision-makers, expand revenues with existing accounts, and own the client relationship. Collaborated cross-functionally with non-client-facing teams and channel partners. Worked closely with client procurement and executive teams to shepherd renewals and expansion amendments. Partnered with Solutions Consultants to undertake discovery and demo product functionality and client fit. Led strategic initiative meetings with clients to guarantee ongoing alignment and executive engagement.

Education

• Christopher Newport University

  BA in Communication, Communication and Media Studies

  2003 — 2009

Skills

• Iwork
• Retail Sales
• Os X
• Ilife
• Consumer Electronics
• Customer Experience
• Team Leadership
• Ios
• Customer Satisfaction
• Inventory Management