Ryan Kwong

About Ryan Kwong

I’ve always been passionate about technology, especially when it comes to Samsung. Whether it\'s a major launch or a sales event, I love being at the intersection of innovation and impact. I follow product launches closely and love diving into all the details. What I enjoy most is helping people connect with the right technology, not just what\'s new, but what actually makes sense for them. With years of hands-on experience supporting Samsung products and guiding thousands of customers through their journeys from questions to checkout, I’ve learned how to make tech personal, memorable, and exciting.At SAMSUNG, we are at the forefront of all innovation. Combining powerful hardware and intelligent software for the most seamless integration. Along with our latest Galaxy AI features and world class service, we bring you groundbreaking devices for Today, Tomorrow, and the Future. Life Opens Up With Galaxy!

Experience

1. Lead Experience Consultant

   Samsung Electronics America

   Jul 2025 — Present

   Promoted to continue representing SEA\'s MX division in the field by taking on expanded leadership responsibilities. Provide strategic guidance across team performance, in-store execution, and operational oversight to ensure consistent Galaxy brand alignment and full store readiness for key product launches and promotional initiatives.Mentored and trained Experience Consultants and Best Buy team members by delivering targeted floor coaching, sales enablement, and product fluency development. Champion Galaxy ecosystem confidence by shaping high-impact selling behaviors, refining attachment techniques, and reinforcing discovery-driven consultation.Work directly with SEA and field leadership to implement launch strategies, uphold merchandising compliance, and address escalated operational needs, including display resets, planogram execution, promotional transitions, and cross-functional coordination during high-impact periods. Partner with Best Buy leadership to elevate customer experiences, maintain brand standards, and drive revenue within the retail location. Through focused team enablement, training leadership, and consistent operational excellence, Best Buy 1531 becomes a top-performing location in the entire region.Key Achievements:• Ranked in the top 5 for 2 consecutive quarters, leading overall store performance in the region.• Increased sales in historically low-performing categories (PC, Wearables, Tablets) by 50%+.• Consistently achieved 100%+ of store targets, revenue, and operational KPIs.• Elevated Best Buy rep engagement, product fluency, and sellout performance by 70% through targeted coaching.• Improved cross-team launch readiness and in-store execution accuracy by 45%, overseeing flawless GTM rollout of product launch campaigns.• Maintained 100% compliance on planograms, display resets, and promotional changes across multiple cycles.• Supported executive market visits with excellent performance feedback from SEA and field leadership.

Education

• Adelphi University

  Bachelor of Science - BS