Ryan Keilloh
Country Lead (Interim) Ghana @Concentrix
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WORK HISTORY
Country Lead (Interim) Ghana @Concentrix
GH
EDUCATION
Ashridge Business School
Advanced Management Programme
Durham Sixth Form Centre
Sports Science
SKILLS
ABOUT RYAN KEILLOH
Extensive contact centre operational management experience since 1998 running both large scale internal sales and service providers and external outsource sales and service providers.My ultimate goal in any role is to drive down the cost per sale by effectively managing internal KPI\'s that enable this. The practices and processes that underpin the successful over delivery, will ultimately lead to a highly engaged and accountable workforce at all levels.It is also key that as the \'voice of the customer\' in many cases, the operation positively influences procedural change and potential channel shift to more cost effective sales channels such as the Web.Specialties- Union Negotiation- Cultural Change-Employee Engagement- Relationship Management
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