Ryan Kaden

Senior Director, Digital & Data in Investor Service @RBC

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Senior Director, Digital & Data in Investor Service @RBC

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Toronto, ON, CA

As the Senior Director of Digital and Data in Investor Services, I sit on the business technology leadership team overseeing all digital and data strategy and development for internal and external clients within the investor services business. I lead a team of digital and data professionals consisting of full stack developers, software developers, data engineers, cloud data engineers and architects. The team’s goal is to transform Investor Services through digital and data development to become Canada’s undisputed leader in investment services.

EDUCATION

2002 — 2006

Wilfrid Laurier University

Honors Bachelor of Business Administration, Strategy and Marketing Management

SKILLS

Technological InnovationProduct InnovationInnovation ManagementData AnalysisCustomer ExperienceCustomer RetentionProject ManagementDigital MarketingCustomer AcquisitionCredit CardsMarketing StrategyDigital Strategy

ABOUT RYAN KADEN

CAREER OBJECTIVE To work in a collaborative innovative environment that fosters a client first mindset allowing me to lead, learn and deliver value through my expertise in product development, AI, client experience, payments and digital strategy.SKILLS PROFILE• 18+ years of financial services, AI and technology industry experience• Strong people management and leadership skills from managing numerous direct reports and teams (3-30 people) and participating in high level corporate project teams (50+ people)• Highly developed digital project management expertise in both ‘Agile’ and ‘Waterfall’ environments with OKR focus• Analytical and technical skill set from AI work (Gen AI, Reinforcement Learning, Supervised Learning and casual reasoning development), UI/UX development, product development, P&L management, sales forecasting and reporting • Organizational and prioritizing skills from executing marketing campaigns, events and product launches. • Customer service expertise from 3+ years of working and managing advice centre departments of 10-20 people• Bilingual (French)

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Ryan Kaden — Senior Director, Digital & Data in Investor Service at RBC in Toronto, ON, CA | Unifers