Ryan Jones

About Ryan Jones

I\'ve spent 18+ years in SaaS revenue leadership, building teams, scaling portfolios, and driving growth across SMB, Commercial, and Enterprise segments. That foundation in sales is what shapes how I approach Customer Success: with a bias toward outcomes, a focus on retention and expansion, and a belief that great CS is ultimately a revenue function.Today, I lead a team of 8 Customer Success Managers at Anaconda across Commercial and Enterprise segments. My focus is on building the operational foundation that lets CSMs do their best work: scalable processes, clear account coverage standards, and the tooling and coaching to back it up. Alongside that, I\'m focused on closing meaningful retention gaps and positioning CS as a genuine driver of long-term customer value.Throughout my career I\'ve managed portfolios ranging from $6M to $70M ARR, led teams of up to 15, and built frameworks across renewals, expansion, onboarding, and cross-functional alignment. I care deeply about developing people and helping team members grow, get promoted, and build careers they\'re proud of.Based in Fort Lauderdale, FL. Proud father of two. Always open to connecting with driven professionals across the SaaS world.Let\'s connect.

Experience

1. Manager, Customer Success

   Anaconda

   Sep 2025 — Present

   Leading a team of 8 CSMs across Commercial and Enterprise segments, responsible for driving retention, expansion, and customer health across a $6M ARR portfolio.• Building and scaling CS operations: designing workflows, tooling enhancements, and account coverage frameworks that improve team consistency and execution.• Actively closing a meaningful NDR gap through improved engagement cadences, health scoring rigor, and proactive risk identification, targeting 95%+ retention.• Driving cross-functional alignment between Customer Success and internal stakeholders to strengthen feedback loops and elevate the quality of customer intelligence across the org.• Delivering expansion outcomes through targeted account strategies and a focus on developing team members to identify and act on growth opportunities.Anaconda is the world\'s most popular Python distribution and the foundation of modern data science and AI/ML workflows.