Ryan Jones
Endpoint Support Specialist @AngloGold Ashanti
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WORK HISTORY
Endpoint Support Specialist @AngloGold Ashanti
Greenwood Village, CO, US
Provide day-to-day support for laptops (Windows/Dell), iPhones, iPads, and printers. Troubleshoot and resolve hardware/software issues.Ticket Management: Manage assigned service tickets in accordance with SLA standards; proactively address unclaimed tickets. Experience with SysAid or similar ticketing systems preferred.Endpoint Provisioning: Set up and configure Windows laptops using Autopilot and perform mobile device provisioning via Microsoft Intune (MDM).Customer Experience: Lead with a customer-first mindset by delivering clear, professional communication and support to both technical and non-technical users.Executive Support: Provide tailored IT support for senior leadership as needed.Remote & Onsite Support: Assist users both in-person and remotely using Microsoft Teams andRemote Help tools.Productivity Tools: Support Microsoft Office Suite applications and related productivity software.
EDUCATION
University of Phoenix
Bachelor of Science (B.S.), Information Technology
University of Phoenix
Associate of Arts and Sciences (AAS), Business
ABOUT RYAN JONES
A proven leader and provider of quality technical sales, support and customer care. Helping companies achieve and drive exceptional customer service and top-notch technical support, with various HR, Technology and SaaS software development companies including: Nautilus Consulting, PointAcross, Swiftpage, Bimini and Frank Solutions. With 15 years experience and focus on transformational change- building management teams; strategy refinement; cloud-based platform creation, and raising the level of customer experience. Specialties include: Software sales, project management, business development, recruiting high performance technical and customer support teams, account management, creating valuable customer relationships and long-term client alliances as well as aiding in the creation and development of evolutionary software applications for large, compelling businesses and markets. Ryan prides himself in continually building a strong track record of customer loyalty and the ability to create significant business value in all business capacity.These management and quality assurance skills, helps to enhance and develop the customer support experience. Using strong organizational skills, educational background, and ability to work well with people.Excellent proficiency in CRM, ERP, Netsuite, HTML5,(X)HTML, CSS, Database Administration, Office365, and Photoshop. Has an academic knowledge of Java, JavaScript, SQL, Flash, Dreamweaver, ASP.Net, Drupal, XML and PHP.
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