Ryan Jones
Operations Manager @Well Pharmacy
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WORK HISTORY
Operations Manager @Well Pharmacy
Manchester, GB
Led large, cross-functional teams in customer service, resourcing, and instore operations. • Drove cultural transformation and optimised service delivery in high-volume, regulated environments. • Managed both UK-based and offshore teams to enhance service quality and colleague engagement. • Recognised for building award-nominated, high-performing teams and leading successful transformation initiatives.
EDUCATION
University of Lancashire
Bachelor's degree, Sports Studies
ABOUT RYAN JONES
As an Operations Manager at Well Pharmacy with over 3 years of experience in this role and more than ten years in the industry, I focus on leading large, cross-functional teams in high-volume, regulated environments. My work supports cultural transformation and service delivery optimisation while managing UK-based and offshore teams to elevate service quality and colleague engagement. Dedicated to building high-performing teams, I contribute to successful transformation initiatives that align operational processes with broader organisational goals. Recognised for fostering team excellence, I bring expertise in operations management, leadership, and exceeding targets to drive impactful outcomes.
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