Ryan Hoeven

Experience

1. Production Coach

   Supportworks, Inc.

   May 2023 — Present · Omaha, NE, US

   Develop and deliver training programs, tools, and content to improve contractor performance and production efficiency across a 100+ dealer network.Identify gaps in contractor operations and implement solutions through hands-on training, field support, and process improvement initiatives.Lead in-field and remote training focused on concrete repair systems, installation quality, and jobsite executionTravel 18–24 times per year to job sites and dealer locations to train teams, evaluate operations, and ensure alignment with company standards.Advise dealers on equipment, tooling, and system selection to improve job quality, efficiency, and overall production capabilities.Support dealers with technology and software used in day-to-day operations, improving workflow efficiency, job tracking, and overall business performance.Build strong relationships with contractors by providing ongoing support, troubleshooting, and operational guidance to drive individual and business success.Serve as a key liaison between contractors and internal teams, ensuring expectations are met and field feedback is communicated effectively.Support product, equipment, and process testing by gathering field data, identifying issues, and contributing to continuous improvement initiatives.Collect and analyze contractor feedback to improve existing systems and help guide development of new products, tools, and processes.

Education

• University of Nebraska-Lincoln

  Public Relations, Advertising, and Applied Communication

  2014 — 2018