Ryan Hoang
AI | Information Technology | Cybersecurity | Computer Engineer GRAD @ UCR
- Role
- Help Desk Engineer at Bowtiedcyber Llc
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Ryan Hoang
A positive mindset will take you far. Even on your worse days try to be grateful for…
Experience
Help Desk Engineer
Jun 2025 — Present · Sacramento, CA, US
In my role at BowTiedCyber, I successfully established a comprehensive osTicket ticketing system to support Boot Camp operations. I designed the helpdesk architecture and streamlined ticket pipelines in an agile environment, significantly improving the user support flow. My proactive management of Learning Management System tickets ensured that issues were resolved swiftly, enhancing overall user satisfaction.
Education
Pleasant Grove High School
High School Diploma
University of California, Riverside
Bachelor of Science - BS, Computer Engineering
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