Ryan Good

About Ryan Good

As a Change Leader and Senior Program Manager with 17+ years at Microsoft and in consulting, I specialize in translating strategy into action and making change stick. My career has spanned the design and launch of new support business models, the enablement of thousands of Customer Success Managers, and the development of global processes that drive adoption and customer outcomes.I partner with executives, product teams, and field organizations to build roadmaps, define requirements, and lead cross‑functional v‑teams through complex transformations. Using Prosci and AGILE methodologies, I’ve developed communications, training, governance frameworks and scaled Customer Success programs to customers across Microsoft’s top 500 and SMB accounts.I’m passionate about empowering people and organizations to thrive through change, fostering collaboration across cultures and functions, and grounding bold ideas in data‑driven execution. I\'m open to exploring opportunities where I can bring this expertise to shape strategy, elevate customer experiences and build high-performing teams.

Experience

1. Principal Consultant

   Humbition Consulting

   Apr 2024 — Present · Seattle, WA, US

   Change leader enacting coordinated business change across teams and organizations. Responsible for strategic planning for role needs and requirements necessary for successful process and operational changes. • Partner on strategic planning and design for new process and methodology of bringing new support offerings to the market, driving Delivery readiness and requirements.• Drive Change Management and stakeholder engagement for initiatives impacting internal roles and Delivery Partners.• Develop and deliver strategic messaging, cross-organizational awareness, and global readiness for new service delivery models.

Education

• University of Phoenix

  Master of Science (M.S.), Computer Information Systems

  2003 — 2005

• University of Washington

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  1997

Skills

• Business Intelligence
• Program Management
• Vendor Management
• Software Project Management
• Saas
• Agile Project Management
• Product Management
• IT Strategy
• Enterprise Software
• Cloud Computing
• Professional Services
• Solution Architecture
• Agile Methodologies
• Management
• Cross-Functional Team Leadership