Ryan Goldberg
Chief Customer Officer @ Stratus
- Role
- Chief Customer Officer at Stratus
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Ryan Goldberg
At Stratus, our team\'s dedication to customer success shapes every strategy and initiative, ensuring a seamless experience from sales to service. As Chief Customer Officer, I champion this ethos, overseeing the nurturing of our client relationships and the expansion of our customer base. My recent role as Executive Vice President of Growth honed my expertise in strategic sales efforts and smart growth tactics, which continues to be pivotal in driving our brand forward.My approach is rooted in a deep understanding of customer needs and the delivery of world-class brand implementation services. Through a combination of leadership in customer retention and acquisition strategies, I have contributed to our steadfast commitment to growth and excellence. This commitment is bolstered by a proficiency in process improvement and new business development, ensuring Stratus remains at the forefront of our industry.
Experience
Chief Customer Officer
Dec 2025 — Present
In addition to my Commercial leadership, I am responsible for leading project management and support functions, ensuring a seamless customer experience from initial engagement through project completion. My role encompasses overseeing Estimating, Pricing, Engineering, and Design, allowing us to deliver exceptional service. By integrating all aspects of customer interaction, we focus on achieving our primary goal: delivering excellence.
Education
Weatherhead School of Management at Case Western Reserve University
Master of Business Administration (M.B.A.)
2010 — 2013
University of Rochester
B.A., English, Finance
2005 — 2009
Skills
- Program Management
- Microsoft Excel
- Marketing
- Project Planning
- Team Building
- Management
- Account Management
- Budgets
- Finance
- Project Management
- Time Management
- Purchasing
- Process Improvement
- Competitive Analysis
- Product Development
- Contract Negotiation
- Pricing
- Sales Management
- Business Strategy
- Business Development
- Advertising
- Microsoft Office
- Sales
- Strategy
- Customer Satisfaction
- New Business Development
- Cross-Functional Team Leadership
- Leadership
- Operations Management
- Strategic Planning
- Negotiation
- Forecasting
- Contract Management
- P&L Management
- Sales Operations
- Customer Service
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