Ryan Foulkes
Senior Manager, Customer Success @Hubbubhr
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WORK HISTORY
Senior Manager, Customer Success @Hubbubhr
Responsible for overall design of the HubbubHR V4 system and coordinating the Development and QA teams to ensure the realization of the vision for the application. Oversaw or was directly involved in all client implementations and ongoing client support. Set overall strategic objectives for customer success department. Responsible for a team of 5 including Developers and QA Specialists.• Implemented standardized customer onboarding process, improving the time-to-value of the HubbubHR system by 2 months on average.• Designed an AI chat bot and Agentic AI solution to improve employee usage of HubbubHR functionality.• Acted as a point of escalation for client issues, coordinating members of the technical team and client success team to ensure resolutions within 48 hours.• Generated the product roadmap for HubbubHR and maintained that roadmap, both communicating with and taking feedback from clients.• Designed the overall function for the time management, performance, compensation, letters and business rule automation modules for the HubbubHR system.• Coordinated with the technical team to ensure successful deployments of changes to production environments, leading to a reduction of day one issues by 34% and requiring no rollbacks.
EDUCATION
Mount Royal University
Extension Certificate
The University of Calgary
Bachelor of Commerce Calgary AB
University of Calgary
Master of Business Administration - MBA
SKILLS
ABOUT RYAN FOULKES
I am a Project BA who specializes in business process analysis and the integration of new technologies into the current business environment. I have worked with a number of different groups but have focused primarily on Human Resources solutions. One of my major goals is to work with businesses to help them identify the potential uses of emerging new technology. I also hope to one day work with projects that require me to travel and interact with a diverse team. Specialties: Communication, Business Process Analysis, Requirements Gathering, Project Management, Data Integration, Team Management
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