Ryan Finneral
Customer Care Device Expert - Chat at Toast with expertise in networking, hardware and device solutions.
- Role
- Customer Care Chat Expert - Devices at Toast
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Customer Care Chat Expert - Devices
Dec 2024 — Present
Delivered exceptional customer support as a Chat Expert, addressing diverse inquiries while adhering to SLA requirements. • Developed network maps for clients, enhancing troubleshooting efficiency and support processes. • Configured and managed networking devices, resulting in improved connectivity and increased customer satisfaction.• Provided expert support on Network, Hardware, and Devices, resolving issues related to Routers, Switches, Access Points, Ethernet, USB-C, POE Devices, Terminals, Printers, Cash Drawers, Credit Card Readers.• Assisted with secondary help regarding Kitchen, Menu, Payments, and Integrations issues. • Led and coached fellow agents, resulting in improved customer satisfaction (CSAT) ratings. • Collaborated cross-functionally with non-customer-facing teams to streamline background tasks via chat.
Education
University of Massachusetts Lowell
Bachelor of Business Administration - BBA, Management Information Systems
2013 — 2018
Lowell Catholic High School
High School Diploma
2009 — 2013
Skills
- Salesforce
- Customer Service
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