Ryan Doyle
Workforce Planning Consultant @UnitedHealthcare
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WORK HISTORY
Workforce Planning Consultant @UnitedHealthcare
Responsible for long-term capacity planning for Provider, which includes approximately 2,500 agents across United’s largest Provider segments such as Employee and Individual (E&I), USP, Surest, and All Savers plans. These segments serve about 20 million members with a call/chat volume accuracy of 98% and staffing capacity accuracy of 99%. • Maintain vendor relationships and coordinated training, staffing, and hiring plans across India and Philippines. Utilizing both FTE and transaction based billing models. • Collaborate closely with finance teams to develop budgets and staffing plans of approximately $45M in funding annually. • Meet regularly with operational leadership to communicate plan progress, identify risks, and opportunities for improvement. • Worked to develop, communicate, and align Workforce Management standard operating procedures (SOPs) across UnitedHealthcare’s Provider division.
EDUCATION
St. Joseph's College
Bachelor of Arts - BA
Webster University
Master of Business Administration - MBA
ABOUT RYAN DOYLE
Workforce Planning Consultant at UnitedHealthcare
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