Ryan Dowden
Customer Experience Lead at Snapdocs
- Role
- Customer Experience Lead at Snapdocs
- Location
- Livermore, CA, US
- LinkedIn followers
- 500 followers
About Ryan Dowden
Experienced Account Manager with a demonstrated history of working in the marketing and…
Experience
Customer Experience Lead
May 2024 — Present
Actively engaged with customers to address inquiries, resolve issues, and drive continuous improvement in product and service offerings- Established and monitored KPIs to measure customer experience success, reported progress to management, and provided data for various reporting needs- Spearheaded the development and execution of strategies to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty.
Education
Las Positas College
Associate’s Degree
2009 — 2013
California State University-East Bay
Bachelor’s Degree
2013
Skills
- Customer Service
- Account Management
- Customer Satisfaction
- Microsoft Office
- Powerpoint
- Microsoft Word
- Public Speaking
- Social Media
- Social Networking
- Time Management
- Event Planning
- Research
- Teamwork
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