Ryan Douglas
Manager, Omni Channel and Contact Centre @PwC Canada
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WORK HISTORY
Manager, Omni Channel and Contact Centre @PwC Canada
Client expectations are constantly shifting as they’re looking for increasingly personalized and seamless experiences. Becoming a truly digital organization will help meet their expectations. Organizations can do more by harnessing the right business expertise, technology and talent to build trust and transform. It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”
EDUCATION
Fanshawe College
Programmer
ABOUT RYAN DOUGLAS
With a background in Customer Service, a passion for technology, and an excellent ability to ignore the word impossible, Ryan brings a unique perspective to any project that ends up on his desk. Ryan is a Microsoft certified professional who is experienced in working with Public Sector, Retail, Manufacturing, Telecom, Financial, and a variety of other industries. A true team player, self starter, data visionary. Ask me what I\'m currently building in PowerBI, Fantasy Hockey, Stock Forecasts, data from my daily commutes, R••••••••@pwc.com, I would be happy to show you what we are up to. It\'s your data, let\'s get together so we can make sense of it together. Specialties-> Agile Project Lifecycle -> Dashboarding and Advanced Data Visualization -> Information Discovery -> Gathering, documenting, and analyzing requirements -> MS Office as delivery method for BI (Self-Serve BI / Office 365)-> SharePoint Technologies (PerformancePoint, Excel Web Services, PowerBI)-> Application Development (VB/C#)-> SQL (SQL Server, MySQL, Oracle)-> Text mining and sentiment analysis-> BI Technology (OLAP, ETL, Data warehousing)-> ACD Systems:(Avaya/Davox/Genesys)-> WFM Tools: Blue Pumpkin / IEX TotalView (custom/automated reporting)-> Pre-Sales / Training / Conference Speaker
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