Ryan Cook
Ot Service Senior Delivery Engineer @Mars
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WORK HISTORY
Ot Service Senior Delivery Engineer @Mars
Slough, GB
Project Management and Service Delivery lead for ServiceNow Operational Technologies (OT) releases*Subject matter expert for Factory IT sites within the ServiceNow platform (OT) related modules*Ensuring all Business requirements are captured sufficiently to deliver any ServiceNow OT related releases for Factory IT sites*Working closely with programme team to manage project budgets Including licensing of toolsets In scope*Ensuring completion of all project milestones are met on-time and within budget*Analyse and review industrial control system designs and component selections for security defects and make recommendations to address defects and oversee their implementation*Act as a subject matter expert in support of any cybersecurity incident and/or crisis*Be the Service delivery OT subject matter expert for factory engineering teams on an as-needed basis*Act as the ServiceNow OT lead for any Integrations needed for delivery Into Factory IT sites*When needed, directly support system changes with hands-on engineering and implementation skillsIdentify process improvements that support the protection of manufacturing equipment, facilities, networks, software, data and information systems against possible attacks.*Provide technical guidance and support the implementation and on-going operations support of new security solutions.*Manage response to alerts from various monitoring systems and platforms to address potentially malicious events in a timely manner.
EDUCATION
Lewisham College
AVCE (A Levels), Information Technology
Woolwich Polytechnique Boys School
Professional, GCSEs
QA
ITIL Service Design, ITIL (IT SERVICE MANAGEMENT)
Fujitsu Services
NVQ, Servicing Electronic systems
QA
ITIL Foundation, ITIL (IT SERVICE MANAGEMENT)
QA
ITIL Service Strategy, ITIL (IT SERVICE MANAGEMENT)
Woolwich College
NVQ, Information Technology
QA
ITIL Service Operations, ITIL (IT SERVICE MANAGEMENT)
QA
ITIL Service Transition, ITIL (IT SERVICE MANAGEMENT)
Bexley Training Group
NVQ, Business Administration
QA
ITIL v3 Expert MALC (Diploma), ITIL (IT SERVICE MANAGEMENT)
QA
ITIL Continual Service Improvement, ITIL (IT SERVICE MANAGEMENT)
SKILLS
ABOUT RYAN COOK
An IT Service Management professional ITIL v3 Expert for IT Services with core skills around technical management and service delivery for contracts/accounts within the IT sector. Strong customer technical management interface skills. A good standard of hardware & software knowledge, years of experience to support. A conscientious, hardworking and reliable individual. He requires responsibility, finds it easy working on his own initiative and as part of a team. He is a very outgoing and approachable person who communicates with all levels of people. Planning and timelines are essential elements of his work and personal life.
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