Ryan Colgan
Technical Account Manager @Zixi
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WORK HISTORY
Technical Account Manager @Zixi
Trusted partner to premier broadcasters, streamers, sports properties, and station groups across the UK and US. I coordinate closely with System Architects and Sales Engineers—they own implementation designs—while I own delivery: ensuring solutions align with customer scope, acceptance criteria, and real-world operating needs. • Run executive and operational cadences with high-profile customers to align goals, surface risks, and drive measurable outcomes. • Translate objectives into scoped delivery plans; steward design decisions from SA/SE through build, test, and cutover; manage dependencies, change control, and stakeholder comms. • Lead onboarding and expansions end-to-end: orchestrate cross-functional work (customer ops, SA/SE, Product, Developers, Support) and ensure SLAs are met. • Channel voice-of-customer into the roadmap; partner with Product/Developers to prioritize features that improve resilience, observability, and operator workflows. • Build success plans, runbooks, and training to ramp customer teams quickly and reduce time-to-confidence. • Identify growth opportunities (new channels, redundancy/DR paths, cloud region diversity) and collaborate with Sales on expansions and renewals.
EDUCATION
Mohawk Valley Community College
A.S.E.E.T.
SUNY Polytechnic Institute
Bachelor of Science - BS
SKILLS
ABOUT RYAN COLGAN
With seemingly a lifetime of experience in the media and entertainment industry, I’ve had…
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