Ryan Colgan
Technical Account Manager at Zixi | Expert in End to End Broadcast Technology Workflows & Reliable Video Streaming Technologies | Ex Disney/ESPN/NBC
- Role
- Technical Account Manager at Zixi
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Ryan Colgan
With seemingly a lifetime of experience in the media and entertainment industry, I’ve had…
Experience
Technical Account Manager
May 2024 — Present
Trusted partner to premier broadcasters, streamers, sports properties, and station groups across the UK and US. I coordinate closely with System Architects and Sales Engineers—they own implementation designs—while I own delivery: ensuring solutions align with customer scope, acceptance criteria, and real-world operating needs. • Run executive and operational cadences with high-profile customers to align goals, surface risks, and drive measurable outcomes. • Translate objectives into scoped delivery plans; steward design decisions from SA/SE through build, test, and cutover; manage dependencies, change control, and stakeholder comms. • Lead onboarding and expansions end-to-end: orchestrate cross-functional work (customer ops, SA/SE, Product, Developers, Support) and ensure SLAs are met. • Channel voice-of-customer into the roadmap; partner with Product/Developers to prioritize features that improve resilience, observability, and operator workflows. • Build success plans, runbooks, and training to ramp customer teams quickly and reduce time-to-confidence. • Identify growth opportunities (new channels, redundancy/DR paths, cloud region diversity) and collaborate with Sales on expansions and renewals.
Education
Mohawk Valley Community College
A.S.E.E.T.
2004 — 2006
SUNY Polytechnic Institute
Bachelor of Science - BS
2006 — 2008
Skills
- Transcoding
- Wan Optimisation
- Vod
- Video Editing
- Digital Asset Management
- Radiantgrid
- Quantel
- Broadcast
- Rf
- Hd Video
- Rhozet
- Television
- Html
- Digital Video
- New Media
- Non-Linear Editing
- Video
- Digital Media
- Music
- Technical Documentation
- Autocad
- Workflow Management
- Broadcast Television
- Signiant
- Video Production
- Streaming Media
- Iptv
- Technology
- Broadcast Media
- Project Management
- Digital Tv
- Wiki Markup
- Broadcast Engineering
- Aspera
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