Ryan Clenney
Business Intelligence Director @First Savings Bank
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WORK HISTORY
Business Intelligence Director @First Savings Bank
EDUCATION
Moorhead Technical College
Associates, Microcomputer and Network Technology
ABOUT RYAN CLENNEY
Thought leader, catalyst for change, and relentless pursuer of efficiency and customer delight. Located at the intersection of big thinking and execution. 20 years experience in BPO with expertise in workforce management, operations, employee engagement, financial solutioning, managing strategic client engagements, digitization, statistical analysis, big data analytics, quality management, training, on-shore and off-shore, inbound and outbound. COPC Registered Coordinator (Release 5.2, Version 1.1). 5 years experience in the mortgage banking industry with an emphasis on technology, training, data analytics, operational efficiency, and vendor management. Influential, energetic results-driven leader with deep experience optimizing transactional systems and workflows. Specialties: Leadership, Workforce Management & Optimization, Operations, Ellie Mae Encompass and OpenClose LOS system administration experience, Vendor Relationship Management, Team Building, Financial Modeling, P&L Management, Budgeting, Client Relations, Quality Management, Implementations, Avaya, Protel, and Oracle CCA CMS Systems, Erlang C, Expert in Excel with Visual Basic Macros, Data Analysis and Reporting, IEX (3-6.5), Statistical Modeling. COPC, Integrations.
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