Ryan Oconnor

About Ryan Oconnor

Operational executive with 15+ years of experience leading multi-site, multi-asset…

Experience

1. General Manager

   City Experiences

   Apr 2016 — Present · Philadelphia, PA, US

   Leads, manages, and provides strategic direction across operational department Directors, including Sales, Food & Beverage, and Marine. Responsible for compliance and quality with health, safety, sanitation, liquor, state, tax, and maritime laws governing the operation of multiple dining vessels. Protects and negotiates long-term dock, office, storage, and parking leases. Owns port P&L responsibility and P&L accountability, to increase revenue and efficiency, reduce costs, and exceed EBITDA. Oversees business analysis, planning, tracking, and reporting of P&L activity; communicates weekly during cost analysis and monthly reviews. Identifies and monitors major capital improvement projects including project management, prioritization, and acquisition of vessel renovations, required licensing, maximizing charter revenue and creating jobs. Maintained core operation during pandemic and strategically planned for reopening, retaining 90% of team, elevating sanitation standards to meet all COVID-19 food service requirements, exceeding pre-pandemic revenue and EBITDA. Partners with HR and General Council for hiring, retention, business process improvements and legal matters. Increased employee retention; positive, diverse, and inclusive work environment through training, coaching and respect. Translates quality scores into actionable directives in accordance with customer service accountability policies to increase client retention, client relationships, quality results and exemplary guest experience. Diversifies entertainment options, creates new offerings for continuous improvement. Collaborates with marketing, PR, and influencers to plan advertising spend, identify strategic partners, creative services, and live news segments. Develops strong relationships with vendors, stakeholders throughout the Philadelphia hospitality community including waterfront stakeholders, hotels, and attractions. Maintains a strong, mutually respected relationship with global executive team.

Skills

• Sales
• Product & Destination Marketing
• New Business Development
• Property Management
• Tourism
• Product Development
• Sales Management
• Corporate Events
• Hospitality
• Marketing
• Public Speaking
• Start-Ups
• Account Management
• Hospitality Industry
• Cruises
• Trade Shows
• Advertising
• Destination Marketing
• Event Management
• Event Planning
• Food & Beverage
• Leadership
• Training
• Business Development
• Meeting Planning
• Hotels
• Management
• Tour Operators
• Hospitality Management
• Resorts
• Marketing Management
• Social Media Marketing
• Revenue Analysis
• Public Relations
• Catering
• Online Marketing
• Customer Service
• Market Planning
• Hotel Management
• Leisure