Ryan Baca
Patient Experience Leader | Strategist | Language Access Champion | Disability Advocate | Past Board Chair
- Role
- Director Advisory Services at Press Ganey
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Ryan Baca
I\'m passionate about using interpersonal communication principles to connect people to strategy.Highly skilled business leader and strategist, communication and patient experience professional practiced in providing strategic advice and counseling to leadership. Experienced leading voice of customer analytics strategy and service-related operations. Adept at building high-performing agile teams through a strong foundation of shared values, clear goals, cross-functional capabilities, open communication, empowered leadership, and a culture of continuous improvement.Skilled in crisis management, crisis communications, strategic communications, leadership, corporate communications, and technical writing. Bachelor of Arts focused in Interpersonal and Applied Communication from The University of New Mexico and a Master of Business Administration (MBA) from Eastern New Mexico University.
Experience
Director Advisory Services
Mar 2025 — Present
Leading a team of highly qualified professional Patient Experience advisors helping to improve patient outcomes and safety across the nation.
Education
The University of New Mexico
Bachelor of Arts (B.A.), Interpersonal Communication
Eastern New Mexico University
Master of Business Administration - MBA
Skills
- Program Management
- Marketing Research
- Research
- Project Planning
- Leadership Development
- Creative Writing
- Community Outreach
- Strategic Communications
- Leadership
- Training
- Policy
- Team Leadership
- Copywriting
- Publicity
- Social Networking
- Publications
- Team Building
- Corporate Communications
- Public Speaking
- Crisis Communications
- Social Media Marketing
- Marketing Communications
- Social Media
- Fundraising
- Crisis Management
- Speech Writing
- Newsletters
- Government
- Nonprofits
- Proposal Writing
- Strategic Planning
- Process Improvement
- Analysis
- Press Releases
- Customer Service
- Energy
- Copy Editing
- Marketing
- Market Research
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