Ryan Atwell
Major Incident Manager & Workstream Lead @Barclays
Signup · Get unlimited contacts
WORK HISTORY
Major Incident Manager & Workstream Lead @Barclays
Responsible for the management, resolution and communication of all technology Major Incidents classified at Severity 1, 2, 3 and 4 that impact, or have the potential to impact the business. Operating shifts within a global team model on a 24/7/365 basis. Responsible for looking after the needs of key stakeholders through effective real-time live incident reporting, management of all communications and critical escalation processes.Reactive:• Taking control of Major Incidents throughout their life-cycle; ensuring that recovery efforts to restore service take place as quickly / safely as possible.• Quickly absorbing and assimilating significant amounts of technical and business information to determine appropriate course of action, whilst managing large volumes of call participants.• Working effectively in extreme high-pressured situations where critical service availability is compromised and/or reputation is at stake.• Working using excellent oral and written communication skills with a professional, structured approach and attention to detail.• Overseeing any residual technical or business repair activities that take place after service restoration. Proactive:• Early intervention and analytic appraisals via a collaborative Triage process to prevent potential major incidents from occurring / escalating. This includes exploiting Observability tools as a subject matter expert for early detection.• Preventing incident re-occurrence by driving root cause analysis, service improvement, risk mitigation plans and implementing preventative actions.• Continually reviewing and enhancing all operational processes, as well as being responsible for a multitude of vision and strategy projects ensuring robust working practices. Command Centre Tooling workstream lead.• Supporting Heightened Awareness and Resiliency / Disaster Recovery failover exercises.• Defining strategies on how targets can be consistently exceeded - SLAs, OLAs, KPIs and MTTR (recovery times).
EDUCATION
Woodford Lodge High
GCSE, English Literature & Language, Information Technology, Maths, Spanish, Business, Science & P.E
Sixth Form Academy
A Level, English Literature & Information Technology
Mid Cheshire College
National BTEC Diploma Level 3, Information Technology (Software, Hardware, Web & Telecoms)
Warrington Collegiate
HNC & HND (Foundation Degree), Computer Science
ABOUT RYAN ATWELL
I am a multi-award winning, ITIL certified, Major Incident Manager with significant experience within Global Tier 1 organisations. I possess strong skills in Incident, Major Incident, Triage, Problem, Change, Stakeholder, Vendor and Service Management. This utilises my expert communication skills, both oral and written, enabling me to consistently achieve success against driven targets. I am a hard-working, determined, technically adept professional who thrives on new challenges; whether working alone or in a wider group. My confident, trustworthy temperament coincides with my proven experience, organisational and leadership skills working within pressurised 24/7 environments. I am a self-motivated visionary who always aspires to go above and beyond; possessing the ability to listen, learn and adapt expeditiously. I occupy excellent attention to detail, an analytical mind, as well as strong mentorship and leadership principles; enabling me to easily identify strengths and areas of improvement for myself and others. I am highly creative and a decision maker who enjoys using my own initiative to envision innovative, unique and successful methods of implementing and enhancing business. I have most recently committed to strengthening my skillset and technical capabilities in Observability tools and Site Reliability Engineering (SRE) practices. By leveraging this knowledge I am continuously enhancing my problem-solving techniques, trend / log analysis, defining and optimising alerting / dashboard strategies and ultimately accelerating resolution alongside improving service reliability.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.