Richard George
- Role
- Call Center Leader at Service Corporation International
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Richard George
I am a detail-oriented, analytical leader with 16+ years of operations management…
Experience
Call Center Leader
Service Corporation International
Aug 2021 — Present
Education
City University of Seattle
Master of Business Administration (M.B.A.), MBA
2000 — 2002
Chapman University
Extensive Graduate Studies, HR
1997 — 1999
University of Denver
Bachelor’s Degree, Political Science and Government
1985 — 1988
Skills
- Contact Center Management
- Outsourcing
- Account Management
- Team Leadership
- Service Delivery
- Management
- Call Center
- Strategic Planning
- Negotiation
- Budgeting
- Crm Integration
- Process Improvement
- Training
- Quality Assurance
- Team Management
- Crm Program Management
- Strategy
- Change Management
- Contract Negotiation
- Problem Solving
- Six Sigma
- Microsoft Dynamics Crm
- Customer Relationship Management (Crm)
- Project Management
- Business Process Improvement
- Business Analysis
- Continuous Improvement
- Supervisory Skills
- Customer Service
- Cross-Functional Team Leadership
- Customer Experience
- Business Process
- Workforce Management
- Customer Satisfaction
- Mentoring
- Performance Management
- Team Building
- Vendor Management
- Operations Management
- Program Management
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