Ricky Wilkins

About Ricky Wilkins

Process Improvement. Quality Assurance. Data IntegrationAccomplished Solutions Consultant with a track record for achieving extraordinary results with Healthcare, Non-Profit and For Profit companies. Broad background in Software Testing, Database, Product Management, Solutions Architecture, Application Support and Project Management. Strategic business partner and team builder with a strong bottom line on Customer focus and highly responsive to deadlines and budget limits. Demonstrated ability to create and implement winning solutions that take full advantage during periods of dramatic growth. Excellent communication skills with proven successes interacting with all levels within an organization. Expertise includes:• Data Integration • Agile Development• Create Testing Strategy\\Plan • Advanced Troubleshooting• Process Improvement• Quality Assurance • System Engineering• Solution Design• Healthcare HIPAA\\HL7

Experience

1. Sr Software Support Engineer

   Rocket Software

   Sep 2017 — Present

   Serve as technical account manager (TAM) to resolve.NET issues of a large brokerage firms Promptly resolve and perfect IBM high availability disaster recovery and client ACR reroute issues Instituted best practices and performance standards for various IBM clients Perform SSL trace and JDBC traces to solve escalated IBM security installation issues Preside over IBM meetings to triage high priority issues Offer IBM Db2connect driver support for JDBC, Python, Nodejs, ODBC, and CLI drivers Keep abreast of major fixes by participating in IBM development release meetings Display sound understanding of the IBM NoSQL process by conducting testing of MongoDb, JDBC and NoSQL tracing Provide first-rate Db2connect product support, which entails directing the overall implementation and installation Maintain hands-on engagement in troubleshooting escalated SSL and Db2® Connect issue for high-profile customersNotable Accomplishments Gained distinction for receiving ¬Letter of Accolades from the department vice president for responsiveness to HCL as well as Letter of Accolades from IBM partner HCI Succeeded in achieving the IBM daily service level agreements (SLAs) and survey performance standards on a consistent basis Demonstrated commendable performance, thus earning over 100% bonus for four years of service with Rocket Software Awarded meets or exceeds satisfactory achievement 4 yrs in a row and earned over100% of yearly bonus and increase. As Six Sigma Black Belt designed team process which allows customers to receive quicker answers to advanced questions. Exceeded expectations on yearly performance review.

Skills

• Business Intelligence
• Strategy
• Consulting
• Troubleshooting
• Jira
• Project Management
• Sql
• Linux
• Unix
• Data Integration
• Databases
• Integration
• Html
• Pl/Sql
• Software as a Service (Saas)
• Agile Methodologies
• Oracle
• Requirements Analysis
• Management
• Cloud Computing
• Software Project Management
• Web Hosting
• Crm
• Microsoft Crm
• Software Development
• Oracle Crm
• Saas
• Enterprise Software
• Microsoft Sql Server
• Technical Support
• Crm Integration
• Salesforce.com
• Software Quality Assurance
• Representational State Transfer (Rest)
• Software Documentation
• Xml
• Professional Services
• Mysql
• Sharepoint
• Testing