Sreenivasa Rv Ramnedi

About Sreenivasa Rv Ramnedi

Sreenivasa (RV) is Account Delivery Head with over 25 years of IT experience, which includes 15+ years of program management experience in BFSI and Healthcare IT industry. Currently managing people team. Proven ability in account management, competency and capability development, partnering with clients in their transformation journey, bringing operational efficiencies, achieving consistent high customer satisfaction score, building and retaining self-motivated and highly performing teams, process standardization, continuous improvement and experience in managing global clients in Japan, US, Canada, Europe and AustraliaProfessional Strengths • Managed Agile Scrum and Kanban projects using JIRA and Rally ALM tools• Excellent people management skills of having set up large teams from scratch, managing, motivating them towards achieving organizational and personal goals• Quarterly planning of performance review and employee engagement for effective career planning• Strong transition management skills - from incumbent or from onsite to offshore with ability to handle change management• Managing challenged programs and moving to Green through corrective action implementation• Management of client relationship, customer satisfaction, escalation and risk management• Partnered with Design consultants and helped formulate new customer experiences by reimagining customer journeys and experience design roadmaps • Expertise in building multidisciplinary agile teams combining design and technology experts to deliver at speed and at scale • Extensively leveraged crowdsourcing platform to meet demand spike and bring in efficiencies

Experience

1. Account Delivery Head - Digital Delivery for Major Healthcare Customers

   Wipro

   Oct 2023 — Present · Bengaluru, IN

   Digital Delivery Head for Major Healthcare customersManaging delivery for Healthcare accounts from Americas region. My portfolio of customers include 4 large customers with 200+ team size and 6 other customers with combined team size of 200+. Customers profile include Payers and Providers and 2 of the top 5 Payer organizations in US.

Education

• UBDT College of Engineering, Davanagere

  Bachelor of Engineering - BE, Instrumentation Technology

  1992 — 1996

Skills

• Management
• Software Project Management
• Program Management
• Requirements Gathering
• Software Development Life Cycle (Sdlc)
• Requirements Analysis
• Sdlc
• Pre-Sales
• Service Delivery
• Global Delivery
• Outsourcing