Vignesh Kumar R
Senior Operations Analyst @ Citi | MBA Financial Management
- Role
- Senior Operations Analyst at Citi
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Vignesh Kumar R
As a Senior Operations Analyst at Citi, I apply my expertise in payment investigation, automation, and data analysis to enhance the system for ERPs, reduce customer transaction escalations, and create dashboards and SOPs for the financial services unit. I have implemented VBA macros that saved 25% work and 0.48 FTE, and resolved over 200 customer queries per month with 100% accuracy. I am also pursuing my MBA in Financial Management at the University of Madras, where I learn the latest concepts and tools in financial accounting, risk management, and corporate finance. I have a background in civil engineering, which gives me a strong foundation in problem-solving, project management, and innovation. I have also published a paper on converting organic waste into construction sand, and received a patent for the project. My goal is to leverage my experience and education to empower clients and stakeholders, and contribute to Citi\'s success.
Experience
Senior Operations Analyst
May 2022 — Present · Chennai, IN
Subject matter expert in handling cash and payment investigation, implemented ideas to enhance the system for ERPs. Provided feasible ideas and tested in automation initiatives to reduce the recurring customer transaction escalations saving 25% work and 0.48 FTE. Created and implemented VBA macros to reduce 2.5million MTPs and established KPIs for the processes. Investigated and resolved over 200 customer transactions queries per month with 100% accuracy and minimal reverts. Developed SharePoint and MIS dashboard for the entire financial servies unit, created SOPs for processes and process reckoner. Created VBA module macros for eliminating reduntant work and created UAT testing sheets for the same. Processed large volumes of transactions with high efficiency and cleared the backlogs for the team. Worked as corporate engagement coordinator in making presentations and conducting events for process connect and stake holder meets.
Education
St.James.M.H.S.S
Senior Secondary, 96.4%
2000 — 2013
Sri Vignesh Vidyalaya CBSE
Higher secondary, Computer Science, 79.2%
2013 — 2015
SRM University
Bachelor of Technology, Civil Engineering, 83%
2015 — 2019
University of Madras
Master of Business Administration - MBA, Financial management
2022 — 2024
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