R V G Krishna

About R V G Krishna

Experienced Sales Professional with a demonstrated history of working in Enterprise…

Experience

1. Sales Operations Specialist

   S&P Global

   Aug 2022 — Present · Hyderabad, IN

   Reporting to the Associate Director, Inside Sales• Manage end-to-end sales order processing for new orders, changes, and cancellations, ensuring timely and accurate fulfillment while resolving issues efficiently.• Collaborate with sales and client services teams to address customer inquiries and ensure seamless transaction flow.• Work with cross-functional teams—including Sales, Finance, and Client Services—to resolve billing issues and enhance customer satisfaction.• Support sales operations by managing new orders, trials, and cancellations, as well as handling unlicensed access and pricing adjustments.• Analyze sales forecasts and demand trends using advanced Excel to deliver actionable insights that improve forecast accuracy.• Prepare detailed reports tracking demand and forecast accuracy to align sales strategies with customer needs and market trends.• Streamline internal processes by identifying bottlenecks in order management and implementing improvements for faster turnaround times.• Perform root cause analysis on billing issues, collaborating cross-functionally to implement corrective actions.• Utilize Salesforce to manage customer accounts, track orders, and generate reports, demonstrating advanced Excel proficiency for data analysis and order management systems to track and fulfill customer orders efficiently, ensuring high levels of accuracy and service quality.• Communicate clearly and in a timely manner with stakeholders to resolve order-related issues and maintain strong customer relationships.• Manage the entire sales order process using Salesforce to ensure accuracy and completeness of orders.• Leverage Salesforce and MS Excel for tracking, reporting, and forecasting sales trends, identifying opportunities for improvement.• Maintain meticulous attention to detail in managing client accounts and processing sales orders to ensure error-free transactions.

Education

• Andhra University

  Bachelor of Science (B.Sc.), Electronics and computers

  2005 — 2008

• GITAM Deemed University

  Master of Business Administration (MBA), MARKETING & IT

  2008 — 2010

• Indian Institute of Management Visakhapatnam

  Post Graduate Certificate Programme in Business Management , Marketing, Sales and Distribution