Robert Verdicchio
Executive Support Manager | Expertise in Premium End-User Support & Operational Efficiency
- Role
- Executive Support Manager at Kenvue
- Location
- Mount Arlington, NJ, US
- LinkedIn followers
- 500 followers
About Robert Verdicchio
I’m an IT leader who specializes in delivering high‑touch, white‑glove support for executives and VIP clients. I love solving tough technical problems, improving the way people work, and making technology feel effortless for the end user.Over the years, I’ve led senior support teams, managed major system rollouts, and handled escalations that required fast thinking and cross‑functional coordination. Whether I’m supporting C‑suite leaders or improving service delivery processes, I focus on efficiency, clarity, and a great user experience.I’m hands-on with a wide range of technologies, including Windows 11/10, Active Directory, Azure AD, Intune/Autopilot, SCCM, DNS, DHCP, TCP/IP, ServiceNow, Office 365, MS Teams, Zoom, Zscaler, Nexthink, Cisco AnyConnect, Crestron, and more. I also support desktops, laptops, Macs, iPads, iPhones, Android devices, Cisco phones, and video conferencing systems.My strengths include IT leadership, team development, executive support, system administration, network troubleshooting, event and conference technology, and service optimization. I enjoy mentoring teams, streamlining processes, and finding solutions that keep business moving without disruption.If you’re looking to connect with someone who blends technical depth with a people‑first approach, I’d love to chat. r••••••@optonline.net
Experience
Executive Support Manager
Jun 2023 — Present · Summit, NJ, US
Deliver concierge-level IT support for C-suite leadership and VIPs while overseeing in-person technology during events. Lead technical support team of 4 to resolve critical incidents, prioritize SLAs, and track performance metrics daily.• Monitored analytics and user feedback to identify recurring issues and implement solutions for increased efficiency.• Collaborated with infrastructure, app development, and networking teams to coordinate resolution of executive tech issues.
Skills
- Tcp/Ip
- Troubleshooting
- Computer Hardware
- Dns
- Servers
- Technical Support
- Business Analysis
- Vendor Management
- Software Installation
- Network Administration
- Active Directory
- Windows Server
- Networking
- Hardware
- Switches
- Citrix
- Microsoft Exchange
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