Venkatesh Ravindran

WORK HISTORY

EDUCATION

SKILLS

ABOUT VENKATESH RAVINDRAN

I am an experienced, results-driven, self-motivated, passionate and innovative ServiceNow Business Consultant with ServiceNow ITSM implementation and ITIL process experience. I have the knowledge, skill and experience in global ServiceNow rollout of incident, problem, request, change, asset, and configuration management modules. I like to solve business problems using my Business Analysis, Project Management, Consulting and Technical skills. I am keen to design and deploy best practice process solutions that help achieve the strategic goals of customers. I have vast experience working in highly competitive and rapidly changing diverse multicultural environments in the UK, USA and India. I have performed diverse roles and understand how to work effectively with people, process, tools and technology. I have played key roles in various areas such as ITSM process and tool implementation, service operations, service transition, service delivery, consulting, training, reporting and governance- Requirements analysis, design, and configuration of several ServiceNow modules namely incident, problem, change, service asset, and configuration management- Design and configuration of ServiceNow request catalogue, SLA, OLA and underpinning contracts, ServiceNow reporting, dashboards and home pages- ServiceNow administration, LDAP configuration, Single-Sign-On (SSO SAML), master data management, transactional data management and user access management- Detailed working knowledge of ITSM toolsets and data migration including ServiceNow, Remedy, HP Service Desk, IBM Maximo TSRM/CCMDB, and Microsoft Service Manager- Configuration, design and implementation of ServiceNow CMDB, ServiceNow Discovery, definition of business services, change management approval based on services and configuration items- Business requirements specification, gap analysis, change impact assessment, data modelling, designing business processes, detailed technical design and continuous service improvement- Project Management, Agile Methodology, Functional and Integration Testing, Global UAT testing, Global Process and Tool training, Release Management.