Ruwani Biggers

About Ruwani Biggers

Ruwani has 15 years of technology industry and customer experience leadership experience. As director of the Customer Digital Enhancements group within Cisco\'s Advanced Solutions organization, Ruwani leads a team who is applying digital twin and automation technologies to Cisco Customer Experience labs. Ruwani has served on the board of directors for the STEM non-profit Her Spark for the past 3 years, and as of January 2021 began her term as President of the board. She also led the Women of Cisco (previously Connected Women) employee resource organization in local and global capacities. Ruwani recently served as Strategy Lead and Chief of Staff for Proactive Services Engine (ProSE) within Cisco’s Customer Experience Centers. Prior to joining ProSE, she was a manager within Cisco’s world-renowned Technical Assistance Center. Throughout her 5-year tenure, she managed multiple technologies in the Core Enterprise Architecture. She has served as Global Technology Lead for Routing Protocols and driven innovations within TAC with regards to workforce planning and modernization of queue structure. She has also led challenging pilot programs in a lean startup methodology to ensure that work processes evolved with the workforce. During her 7 years in Cisco’s Global Service Logistics Organization, Ruwani drove multiple innovations and initiatives to future-proof the enterprise. She led transformation by onboarding a vendor group to provide expertise in Return Material Authorization (RMA) entitlement, and her expertise was expanded in supporting and building systems and tools for Cisco acquisitions. Ruwani streamlined tool development for Order Management, among other business readiness tools across the company that impacted Sales, Engineering, and Services.Ruwani’s leadership philosophy focuses on: 1. Connect with the people you work with personally and professional with candor, realism, and kindness2. Drama is the antithesis to a solid team, and ego is the crux of leadership3. STEM is the going to largely define the future of the world, and women and historically underrepresented people need to lead the discussionBefore joining Cisco, Ruwani lived in Sapporo, Japan for a couple of years, teaching English to middle school students through the Japanese Exchange and Teaching (JET) Programme.Ruwani earned her MBA from Wake Forest University and her BA from the University of North Carolina – Chapel Hill.

Experience

1. Director Program Support

   Maximus

   Sep 2024 — Present

   Leading a team responsible for building a system of support for Federal Project and Program Managers at Maximus. Current portfolio offerings include maintaining a Resource Library and supporting an active and growing Community of Practice. Supporting development of a Project Management University, that should go live in the next fiscal year. Leading and supporting a cross functional team in building out the framework for a Project and Program Lifecycle (P2L) across all of Maximus Federal; the lifecycle provides teams with the guidelines of managing a program from the time a contract is won to the time we turn off the lights at the client site.

Education

• The University of North Carolina at Chapel Hill

  Bachelor of Arts (BA), English Language and Literature, General

  1998 — 2002

• Carnegie Mellon University

  Graduate Certificate, Managing AI Systems

• Wake Forest University School of Business

  MBA

  2004 — 2006

Skills

• Cross-Functional Team Leadership
• Program Management
• Supply Chain Management
• Team Leadership
• Supply Chain
• Strategy
• Process Improvement
• Project Management
• Outsourcing
• Change Management
• Cisco Technologies
• Pmp
• Management
• Business Analysis