Ruwa Fulford

About Ruwa Fulford

Certified Professional experienced in Operations Management, Project Management, Global…

Experience

1. Operations Manager, Customer Experience, Global Digital Transformation

   New Era Technology

   Dec 2015 — Present · Houston, TX, US

   Primary Responsibility: Responsible for the successful operation of consulting services and work products across the Customer Experience Approach to Global Digital Transformation with heavy focus on Data Driven Deployment and Systems Integration portfolios.Data Driven Deployment (D3) services provide a suite of Data, Migration, Change Management, and Advisory services via a data-driven proprietary processes to assist organizations in their Digital Transformation journey. These processes emphasize critical functional business and end-user facing activities, which allow clients to minimize business disruption when executing technological change initiatives.Systems Integration services provide technological enhancement solutions that include full scope engineering migration strategies through to execution and support of technological changes.Global Digital Transformation\'s broad suite of offerings includes- Digital Experience- Customer Experience (CX)- Data Management- Artificial Intelligence (AI)- Application Modernization and Development- Cloud Strategy- Security- Platform Integration

Education

• Baylor University

  Non-degree program, Pre-Medicine and Neuroscience

  1993 — 1997

• James E. Taylor High School

  3.70 GPA, Honors

  1989 — 1993

• University of Houston

  Bachelor of Arts (B.A.), Industrial Psychology/Human Resources with a Biology Minor

  1997 — 1999

Skills

• Business Development
• Power Bi
• Project Management
• Technical Recruiting
• Training & Development
• Energy
• Employee Benefits
• Employee Management
• Sharepoint
• Training
• Oil&Gas
• Cross-Functional Team Leadership
• Interviewing
• Talent Acquisition
• Data Analysis
• Organizational Development
• Crystal Reports
• Quality Assurance
• Benefits Administration
• Applicant Tracking Systems
• Hris
• Continuous Improvement
• Bullhorn
• Team Leadership
• Coaching
• Certified Relocation Professional
• Iso Proficient
• Oil/Gas
• Professional Staffing
• Ms Office Suite
• Vendor Management
• Temporary Placement
• Talent Management
• Organizational Effectiveness
• Global Mobility
• Recruiting
• Management
• Team Building
• Interviews
• Leadership Development