Ruturaj Patil
Customer Support Executive | US International Chat and Voice Process | Live Chat & Voice Support | Upselling | High NPS & QA Performer
- Role
- Senior Associate at WNS
- Location
- Kolhapur, MH, IN
- LinkedIn followers
- 500 followers
About Ruturaj Patil
Customer Support Professional with experience in US international processes, specializing in live chat support, blended process handling (Chat & Voice), and delivering high-quality customer experiences.I have experience assisting US-based customers with billing, technical, and service-related queries while maintaining strong communication standards and ensuring high customer satisfaction. During my tenure as a Customer Support Executive at eClerx (Pune), I supported customers for the Xfinity (Comcast) process through live chat and blended support. I managed multiple customer interactions simultaneously, resolved complex account and technical issues, and consistently met KPIs, QA standards, and NPS targets. I was also recognized for maintaining quick response times, delivering efficient resolutions, and exceeding upselling targets by promoting service upgrades that matched customer needs. Tools & Technologies:• Mercury• Einstein• ACSR• CRM & Ticketing Systems• MS Outlook & MS Office Key Strengths:• International Customer Support (US Process)• Blended Process (Chat & Voice Support)• Live Chat & Non-Voice Support• Customer Issue Resolution• KPI, NPS & QA Compliance• Multitasking & Time Management• Upselling & Customer Relationship Management I am passionate about creating positive customer experiences, solving problems efficiently, and continuously improving my communication and support skills.🤝 I am open to new opportunities where I can contribute to customer experience, support operations, and business growth while continuing to grow professionally.
Experience
Senior Associate
Mar 2026 — Present
Education
Sou.S.M.Lohiya Jr College,Kolhapur
HSC, Science
Shirgaon Highschool Shirgaon
SSC
Dr. Babasaheb Ambedkar Technological University
Bachelor's degree, Computer Science and Engineering
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