Ruturaj More
Service Manager @Samsung India
Signup · Get unlimited contacts
WORK HISTORY
Service Manager @Samsung India
Mumbai, IN
Oversaw service operations at Samsung India, enhancing team performance and achieving a 20% improvement in service efficiency. • Conducted load projections and manpower planning, optimizing workforce utilization and reducing service response time by 30%. • Achieved a customer satisfaction rating of 95% by analyzing feedback and implementing targeted training for the service team.
EDUCATION
Bharti Vidyapeeth Mumbai
diploma, Industrial Electronics Technology
Shivaji University
Bachelor of Engineering (BE), Instrumentation Technology
SKILLS
ABOUT RUTURAJ MORE
At the helm of DishTV\'s Cluster Service Management, my mission is to elevate customer satisfaction through meticulous talent acquisition and performance optimization. With a proven track record of improving service desk productivity and maintaining an 100% resolution rate in customer escalations, my approach marries efficiency with empathy.My tenure at LG India fortified my expertise in KPI enhancement and manpower planning, where I spearheaded initiatives that resulted in a 15% boost in service efficiency and a substantial decrease in response times. Our team, committed to excellence, proudly achieved a 95% customer satisfaction rating, affirming our dedication to service quality and customer trust.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.