Rutik Jagtap
Product Support Engineer @Ace Software Solutions India Pvt Ltd
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WORK HISTORY
Product Support Engineer @Ace Software Solutions India Pvt Ltd
Mumbai, IN
Product Support Engineer | Ace Software Solutions Pvt Ltd | May 2022 – PresentProvide L1/L2 Production and UAT support for financial crime compliance and payment systems (SWIFT, SEPA, AML, Sanctions, Trade Finance).Deliver 24x7 global banking client support (RBC, Commerzbank, ICICI, SBI, Wells Fargo, TD Bank, Intesa, First Abu Dhabi Bank) ensuring high system availability and SLA adherence.Perform issue replication, RCA documentation, and workaround implementation to minimize business impact.Manage UAT closure, release validations, and production deployments, coordinating with QA and release management teams.Administer patch deployments and client-side verifications to ensure seamless updates with minimal downtime.Monitor and manage JIRA tickets, ensuring timely responses and effective client communication.Resolved 300+ production issues post-Go-Live for the INTESA project with 98%+ SLA compliance, receiving client appreciation.Recognized by the IDFC AML team and INTESA Bank for successfully resolving critical production issues under tight timelines.
ABOUT RUTIK JAGTAP
I am a Product & Application Support Engineer with 3.5+ years of experience supporting…
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