Ruthvik Kv

Team Lead @Tata Consultancy Services

Bengaluru, IN

Managing a team of 20 members staff.• Lead and facilitate team meetings, ensuring agenda adherence.• Manage and coordinate team projects, daily book of work, by effectively allocating cases to team members based on their strengths and expertise.• Instituted a rigorous quality control process by conducting thorough four-eye checks on team members\' cases. • Demonstrated expertise in resolving team members inquiries and doubts.• Fostering a collaborative environment through effective communication and support.• Proficiently coordinate with team members to meet urgent and priority timelines,ensuring timely project completion.• Provide valuable assistance to team members in handling escalations,leveraging strong problem-solving skills to address issues effectively, and maintain business and client satisfaction.• Data gathering for existing clients using internal and external sources. Contacting other utilities for missing KYC documents and closure approvals.• Liaise with Compliance on specific requirements and regulations arising under special circumstances. Ensuring KYC due diligence reviews are undertaken to the required quality and detail on a timely basis.• Managed KYC outreach to collect required documentation from sensitive clients during periodic, remediation, and event-driven review cycles.