Ruth Sam
Communications, Relations & Operations
- Role
- Client Relations Associate at TopSource
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Ruth Sam
Process-oriented professional with over 8 years of experience in operations, client and…
Experience
Client Relations Associate
Jun 2025 — Present · Pune, IN
Serve as the first line of support for employee queries post-onboarding- Coordinate with internal teams (Payroll, HR, Client Success Managers) to ensure accurate and timely resolutions- Handle day-to-day employee requests regarding leaves, timesheets, documentation, and general queries- Maintain and update data accurately within internal systems and trackers- Monitor SLAs, escalate concerns where needed, and follow up to ensure closure- Collaborate on side projects aimed at identifying gaps in processes, systems, or service delivery- Work closely with relevant teams to propose, implement, or support solutions that improve operational efficiency or the employee experience- Prepare internal reports or documentation as required to support client-related initiatives.
Education
JAIN College
Master’s Degree, PGDBM (HR & Marketing)
2013 — 2015
Kristu Jayanti College
Bachelor of Arts (B.A.), Tourism, History, Journalism
2008 — 2011
Pondicherry University
Master of Business Administration - MBA, Finance, General
2013 — 2015
Skills
- Talent Acquisition
- Travel Management
- Tour Planning
- Direct Sales
- Tourism Management
- Time Management
- Escalation
- Hospitality
- Team Management
- Marketing
- Customer Relations
- Customer Satisfaction
- HR Consulting
- Customer Relationship Management (Crm)
- Airline Ticketing
- Airline Reservations
- World History
- Management
- Travel Planning
- Human Resources
- Leadership
- Crm
- Microsoft Office
- Sales
- Presentations
- Team Leadership
- Sourcing
- Client Relations
- Customer Service
- Hotel Booking
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