Ruth Ruiz
Bilingual Spanish Healthcare professional
- Role
- Customer Service Representative Ii at Molina Healthcare
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Ruth Ruiz
Bilingual Spanish professional with experience in sales, healthcare, mortgage, education,…
Experience
Customer Service Representative Ii
Apr 2020 — Present · Dallas, TX, US
Conduct varies surveys related to health risk assessments (HRA’s) in the HRA department and support Inbound/Outbound phone calls. •Exceed customer expectations, provide product and service information, and provide customer support.•Exceed individual performance goals: Call Quality, Attendance, Adherence and other Contact Center objectives.•Achievements: Recognized as a top 20 performer during the 2nd quarter in 2022, top contributor and performer on a monthly basis during 2022.
Education
Asher Coller
Network and Database Administration Program, Computer and Information Sciences and Support Services
2015 — 2016
Richland Community College
Alternative Teacher Certificate / Healthcare IT Support Certificate, Bilingual and Multilingual Education / Medical Support
2005 — 2010
University of North Texas
Bachelor of Business Administration (BBA), Production and Operations Management
1985 — 1990
The University of Texas at Dallas
Master of Business Administration - MBA, Management Information Systems
1995 — 1998
TechSkills-Addison, TX
A +, Network +, MCP, Security +, MCSA, Microsoft Certifications
2009 — 2010
Skills
- Technical Documentation
- Baan Erp
- Reporting & Analysis
- Elementary Education
- Project Management
- Online Research
- Microsoft Excel
- Strategic Planning
- Business Analysis Planning & Monitoring
- Sql Coding
- Team Leadership
- Access
- Databases
- Networking
- Mortgage Servicing
- Team Building
- Management
- Microsoft Access
- Healthcare Compliance
- Forecasting
- Database Administration
- Process Improvement
- Report Writing
- Medical Terminology
- Business Analysis
- Information Management
- Sql
- Visio
- Systems Analysis
- Business Process Improvement
- Spanish
- Business Planning
- Health Information Management
- Training
- Testing
- Software Documentation
- Bilingual Spanish Teaching
- Enterprise Management Systems
- Procurement
- Enterprise Resource Planning
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