Ruth Calanoga

Director, Workforce Management @Sutherland

Edmonton, AB, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2021 — Present

Director, Workforce Management @Sutherland

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EDUCATION

2000 — 2004

University of the Philippines

2008 — 2009

University of the Philippines

Masters

SKILLS

Team LeadershipCall Center DevelopmentOperations ManagementVendor ManagementCustomer ServiceBpoPerformance ManagementAvayaCrmService DeliveryEmployee EngagementContact CentersProcess ImprovementTeam ManagementCustomer ExperienceOutsourcingManagementBusiness Process Outsourcing (Bpo)Workforce ManagementCall CentersCustomer SatisfactionBusiness Process Improvement

ABOUT RUTH CALANOGA

A Seasoned Workforce Management Leader with a demonstrated history of working in the Contact Center Industry. With over 15 years of progressive experience in workforce management leadership, process development and improvement. Efficient in project management as exemplified by leading the globalization of Workforce Management processes from previous roles. With proven track record to lead and manage teams that can deliver world class workforce quality, achieving optimum call center performance in reference to KPIs and Financials.

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