Ruth Ann Gonzales
Technical Support Specialist @ Mindray North America
- Role
- Technical Support Specialist at Mindray North America
- Location
- Belleville, NJ, US
- LinkedIn followers
- 500 followers
About Ruth Ann Gonzales
As a Technical Support Specialist at Mindray North America, I leverage my expertise in data analysis and biomedical equipment to ensure exceptional patient care through advanced technical support. My tenure at Cooperman Barnabas Medical Center honed my skills in executing over maintenance work orders and significantly enhancing equipment reliability, demonstrated by a 98% uptime rate.My passion for improving healthcare outcomes is reflected in projects that have improved patient safety by 17%, thanks to meticulous attention to equipment upgrades and field action notices. With certifications in servicing critical equipment such as Getinge Servo ventilators and a proven ability to work collaboratively, I demonstrate a commitment to innovation and quality in the biomedical field.
Experience
Technical Support Specialist
May 2024 — Present
Education
Stevens Institute of Technology
Master of Engineering, Engineering Management
2020
Stevens Institute of Technology
Graduate Certificate, Systems Engineering
Stevens Institute of Technology
Bachelor of Engineering - BE, Biomedical Engineering
2013 — 2018
Stevens Institute of Technology
Graduate Certificate, Healthcare Systems and Data Analytics
Skills
- Matlab
- Customer Service
- C++
- Teamwork
- Research
- Microsoft Office
- Data Analysis
- Leadership
- Public Speaking
- Teaching
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Solidworks
- Project Management
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