Ruth Anthony

About Ruth Anthony

Total Experience: 17 plus years• Technical writer for 16 plus years.o Developed content for Life Science, Healthcare, Governance, Risk & Compliance, Telecom, Marketing, and eLearning domains.o Worked on Atlassian Confluence.o Developed user role specific User’s Guide (Help Center) on Zendesk.o Developed Release Notes in Adobe RoboHelp.o Developed and updated documentation in oXygen and Fonto XML editors.o Developed process flows (working of an application) on Microsoft Visio.o Lead and mentored technical writers across location.o Worked parallel with the development and testing teams to develop technical documentations such as Installation/Deployment guide, Implementation and Admin Guide, Reference and Integration Guide, User’s Guide, Online Help, Help Center, Training Manual, Case Study, and Low-level Design Document.o Familiar with multiple authoring tools such as Adobe Captivate, Lectora, Elicitus, Articulate, and Articulate Storyline. In addition, familiar with Learning Management Systems such as Moodle, Blackboard, Upside Learning and SDL Trisoft with Arbortext Editor.o Editing, validating, formatting, and reviewing documents for consistency and accuracy.o Monitored and implemented documentation processes, successfully wrote and updated user guides, software integration guides for, and training manuals.o Practiced reusing content.o Proficient knowledge in DITA and XML.o Adherence to Documentation Development Life Cycle (DDLC).• Mentored and trained teams on structured writing (DITA)• Trained clients, partner companies, and new joiners on the eLearning products developed in Harbinger. • Worked on ISP, eLearning, and telecommunication domains.• Certification program in Business Analyst from iBAT.• Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional/technical requirements.• Familiar with gathering and analyzing business requirements and processes, and developing specification documentation.• Familiar with various phases and methodologies of software development including SDLC and RUP project management methodology.• Knowledge of translating complex business needs into clear and concise Business requirements documents (BRD).• Knowledge of using leading industry tools like MS Visio, MS Excel and MS PowerPoint to develop various project deliverables.

Experience

1. Team Lead Technical Writer

   Serrala

   Feb 2024 — Present · Pune, IN

Education

• Indian Institute of Management, Kozhikode

  Advanced Strategic Management Programme

• Jai Hindu jobs

  High School 11 and 12

• ITIL

  ITIL ® v3

  2012 — 2012

• Savitribai Phule Pune University

  B.Com

Skills

• Bpo
• Windows
• Modems
• Microsoft Mail
• Isp
• Active Directory
• Ccna
• Microsoft Office
• Pre-Sales
• Mac
• Outlook
• Customer Service
• Technical Support
• Sql
• Com
• Servers
• Manual Testing
• Troubleshooting
• Testing
• Outlook Express
• Netscape Enterprise Server
• Eudora
• Routers
• Networking