Ruth Trieger
Director of Customer Experience @BRUNT Workwear
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WORK HISTORY
Director of Customer Experience @BRUNT Workwear
EDUCATION
University of Nevada, Reno
Bachelor's degree, Journalism
ABOUT RUTH TRIEGER
Director of Customer Experience | Contact Center Operations | AI-Driven Service StrategyCustomer experience leader with 17 years of experience scaling support operations in retail and e-commerce environments. I lead teams through high-growth periods by aligning customer service strategy with operational efficiency and measurable business outcomes.Most recently, as Director of Customer Experience at BRUNT Workwear-Scaled the customer service team 10x to support a 500% increase in contact volume-Implemented AI across phone, chat, and email channels, driving 30% contact automation-Reduced response time by 99% during peak volume-Built leadership infrastructure and operational systems to enable sustainable scalingPreviously at Patagonia, I helped design and launch training programs for a 100+ person ecommerce customer service team supporting a multimillion-dollar division.Core expertise includes:Customer Experience Strategy | Contact Center Operations | AI Implementation | Team Leadership | KPI Optimization | Process Improvement | Workforce Scaling | Cross-Functional CollaborationOpen to senior leadership, fractional, or advisory roles focused on scaling customer experience operations through technology, operational excellence, and strong leadership development.
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