Ruth Hart

About Ruth Hart

Results-driven Business Operations leader with 15 years of experience driving process improvements, revenue growth, and customer satisfaction. Proven track record of automating compliance checks, modernizing reporting, and ensuring seamless global operations. Skilled in project management, team leadership, and data analysis, with expertise in Cisco technologies and Tableau. A trusted advisor to senior leadership, with a strong focus on strategic decision-making and business analytics. Seeking a challenging role that leverages my expertise and passion for driving business excellence.

Experience

1. Business Operations Analyst - L & C (Learning Credits Team)

   Cisco

   Jul 2013 — Present · Bengaluru, IN

   Executing project operations including initiation, planning, execution, tracking & documentation. Identifying project stakeholders and their role & responsibilities. Preparing, assessing and selecting proper strategy for the project as per performance, time & scope constraints. Developing project schedule based on work breakdown structure, wok activities list and time estimates. Creating communication and risk management plan (including risk identification, monitoring & response). Was one of the Key members for preparing, attended and audited for ISO27k. Its was a great honor to obtain this certification for the team. Improving the consistency, predictability and efficiency of the project delivery capability. Assuring the continuous improvement of the communication stream as per new relevant standards. Handling partnership with customer to help meet a satisfactory level of customer satisfaction, Incident Management. Developing the internal resources and culture by preparing and promoting a collaborative environment where knowledge and skills are shared to facilitate efficient & timely delivery of services to customers. Coordinating with necessary resources for a projects by working with appropriate managers including vendors and third party resources.

Education

• NIIT, Bangalore

  SWIFT India - 2000 Plus (SP2) Course

  1996 — 1996

• Dava's College, Bangalore

  Diploma in Secretarial Practice

  1994 — 1995

• Mountain Home High School & Junior College, Coonoor

  ISC - Commerce

  1985 — 1993

• Karnataka State Open University, Mysore

  Master's degree

  1998