Ruth Harrell

About Ruth Harrell

First in my eleven-member family to put myself through college. I know what it means to…

Experience

1. Sr Change Enablement Specialist, Client Success

   Centric Consulting

   Jan 2019 — Present · Seattle, WA, US

   Drives transformation in sales and client services by leading OCM efforts in strategic change, technology adoption, knowledge management, and user communication. Ensures successful behavior and process adoption, optimizing and expanding consistent use of sales enablement tools and templates to empower exceptional client delivery- Key Achievements -• Change Champion & Influencer:Lead ongoing change management support for monthly CRM enhancement cycles, encompassing content development utilizing AI and design tools (Copilot, ChatGPT, Canva), training facilitation, KPI tracking and updates to internal resources. As a result, 69% of end users reported improved day-to-day CRM utilization.Led comprehensive Change Management initiative for a Dynamics CRM transformation, impacting 400+ employees across 14 international business units, contributing toward a 30% sales pipeline increase and 39% growth in CRM Opportunity Develop stages through impact analysis, coordinating change champions, effective communications, and facilitating training sessions to enhance organizational engagement and align behaviors with strategic goals.• Intranet Construction & Site Engagement:Spearheaded employee culture and recognition project to launch internal content portal (SharePoint), increasing employee engagement by 37% and amplifying stories across the company.• Project Manager - Client Experience:Annually administer and direct Client Satisfaction Survey project by managing NPS/CSAT survey processes, utilizing PowerBI for standardized reporting and data integration within Dynamics CRM to improve client sentiment and experience metrics.• Vendor Strategy Lead:Established and implemented relationship management strategies for sales enablement and research tools, increasing usage by over 100% year-over-year, deepening continuous collaboration with vendors and internal clients, and improving employee onboarding through continuous training.

Education

• University of Washington

  Bachelor's Degree

  2012 — 2015

• Highline College

  Associate of Arts (AA)

  2010 — 2012

Skills

• Employee Training
• Job Coaching
• Retail
• Inventory Management
• Coaching
• Merchandising
• Microsoft Office
• Sales
• Sales Operations
• Store Operations
• Customer Service
• Long-Term Customer Relationships
• Leadership
• Cash Management
• Team Building
• Customer Satisfaction
• Microsoft Word
• Team Leadership
• Problem Solving
• Time Management