Ruth Carpenter
Senior Business Process Analyst/Scrum Master | Agile, SDLC, ITIL, CSM, CBAP, CISA, MCP,
- Role
- Senior Engagement Coordinator at State Farm
- Location
- Rock Hill, SC, US
- LinkedIn followers
- 500 followers
About Ruth Carpenter
At Ogletree Deakins, my role as a Senior Business Intelligence Analyst and Scrum Master is defined by a relentless pursuit of process optimization and project alignment with organizational goals. My expertise in Agile and ITIL best practices has catalyzed a 15% increase in the adoption of Jira/Confluence and Azure DevOps, streamlining development and automation workflows. Adept at fostering compliance with software development life cycles, I ensure continuous improvement and maintain service level agreements that satisfy stakeholder requirements.Leadership in transitioning to a managed service provider has enhanced operational efficiency, while my mentorship of two high-performing Scrum teams has embedded Agile best practices into our technology operations. My role involves intricate collaboration, leading to a tangible 12% boost in customer and vendor satisfaction. With a focus on driving IT Service Management process enhancements, my commitment remains firm to delivering IT solutions that empower the organization and align with strategic business objectives.
Experience
Senior Engagement Coordinator
Jun 2025 — Present · Rock Hill, SC, US
Oversaw project management activities, including scheduling, resource coordination, and progress tracking for agency initiatives to ensure timely and effective execution of business objectives.• Developed and implemented digital strategy solutions, optimizing workflow efficiency through the use of cloud-hosted applications and collaboration platforms such as Salesforce, Jira, and Azure DevOps.• Served as the primary point of communication between the State Farm Agent, staff, and clients, drafting correspondence, preparing reports, and facilitating information flow to support strategic decision-making.• Assisted in regulatory compliance and risk assessment processes by organizing documentation and supporting data analysis, contributing to agency adherence to industry standards.• Managed key administrative functions, including calendar management, meeting coordination, and travel arrangements, ensuring seamless daily operations within the office.
Education
Central Piedmont Community College
Associate of Arts - AA, Business Administration and Management, General
2010 — 2012
University of North Carolina at Charlotte
Political Science, Political Science and Government
2019 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.