Ruth Aluya

Client Services Advisor @OVO

Glasgow, GB

Implemented strategies to enhance customer service experience, focusing on prompt query resolution, personalised recommendations, and proactive communication. Utilised call management and tailored solutions to improve customer satisfaction, upscale revenue, and service uptake, fostering stronger customer relationships and loyalty.• Employ creative problem-solving techniques to address complex customer issues, utilising problem-solving and critical thinking skills, resulting in a 20% reduction in escalated cases.• Manage over 50 customer calls daily, resolving 80% of queries on first contact, demonstrating proficiency in communication and customer service skills, increasing customer satisfaction and loyalty.• Address customer queries with efficiency and promptness, demonstrating strong time management and communication skills, achieving a 95% satisfaction rating on average and enhancing overall customer experience.• Communicate brand offerings and USP to customers and promote awareness about available services, exhibiting skills in marketing and customer engagement, resulting in a 25% increase in service uptake among existing customers.

Lagoon Secondary School

High School Diploma, Science

University of Strathclyde

Master's degree, Engineering Management In Process excellence

Covenant University

Bachelor of Engineering - BE, Mechanical Engineering

Covenant University

Master of Mechanical Engineering

University of Strathclyde

MSc. Engineering Management in Process Excellence

Albesta Academy

High School Diploma, Science