Rusty Angell
Coffee Industry Leader | Innovating Equipment & Service at Westrock Coffee
- Role
- Director of Equipment Innovation at Westrock Coffee Company
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
Experience
Director of Equipment Innovation
Nov 2023 — Present · Concord, NC, US
Charged with driving innovation across equipment, field service, and parts operations, focusing on scalable systems, employee development, and strategic growth- Lead national field service team of 30+ technicians, focusing on performance, efficiency, and customer satisfaction- Oversee equipment and parts operations, driving process improvements and strategic alignment with business goals- Developed and implemented technician SOPs to standardize quality and improve training- Partner with sales team to identify and support high-impact equipment opportunities- Launched a leadership development book study to invest in emerging team leaders
Education
University of North Carolina at Greensboro
BA
2003 — 2007
Skills
- Retail
- Mac
- Coffee
- Management
- Team Building
- Strengthsfinder
- Organizational Structure
- Marketing
- Strategic Planning
- Specialty Coffee
- Advertising
- Social Media
- Social Media Marketing
- Leadership
- Event Management
- Quickbooks
- Microsoft Office
- Sales
- Pastoral Care
- Training
- Food & Beverage
- Adobe Creative Suite
- Marketing Strategy
- Apple Macintosh
- Customer Service
- Food
- Event Planning
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