Rustam Abdullaev
CSA, Service Portal, CMDB, CMDB Health, Flow Designer, Performance Analytics, Integration Hub, Agile and Test Management Implementation, Predictive Intelligence
- Role
- Senior Servicenow Developer Architect at PwC
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Rustam Abdullaev
Certified ServiceNow Administrator and Implement Specialist with excellent knowledge of development, competent professional with around 12 years of IT experience including 10 years of extensive experience in Service-Now working with different modules such as Incident Management, Change Management, Knowledge Management, Service Catalog and Service Portal.• Extensive knowledge and experience in implementation of Service Now with more than 9 years of experience in configuring applications using Service Now tool, used in ITIL Management.• Deep functional and technical knowledge of the Service Now platform as well as experience in delivering medium to large-scale Service Now implementations. Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog. • Expertise in installation and configuration of different modules of Service Now.• Performed backend testing on SQL Server, executed various DDL and DML statements.• Experienced in designing, development and implementation of ServiceNow Platform ITSM application.• Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.• Managed data with tables, CMDB import sets Users, Groups and roles.• Lead ServiceNow implementation for various ITSM processes e.g. Incident, Problem, Service Catalog etc. • Designed and implemented SLA - Service Level Agreement and the required work flow with Email notifications.• Expertise in gathering requirements for Service Catalog and developing workflows• Implementation of GRC within the ServiceNow platform.
Experience
Senior Servicenow Developer Architect
Apr 2021 — Present · Brooklyn, NY, US
Brooklyn, New York, United States
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.