Russ Zilles
Technology Integration Expert
- Role
- VP Strategic Services at Waterfield Tech
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Russ Zilles
A transformational leader with over three decades of domestic and international experience, I leverage a unique blend of strategic vision and operational acumen to drive organizational success. My expertise spans the business spectrum, explicitly focusing on assessing and fulfilling organizational needs through innovative IT solutions. Throughout my career, I have consistently delivered high-impact results for various businesses, from dynamic startups to Fortune 100 companies. My holistic approach enables me to identify and address challenges, while my proactive and results-oriented mindset fuels continuous improvement and sustainable growth. Positions: Board Member: Leverage vast experience and industry insights to provide strategic guidance and oversight to organizations, ensuring alignment with overarching business objectives. CEO/COO: Steers organizations toward success by focusing on strategic planning, operational efficiency, and resource optimization. I have a proven track record of leading and inspiring teams to exceed expectations. Vice President Operations: Drive operational excellence by designing and implementing effective strategies and processes—expert at enhancing efficiency, improving customer satisfaction, and boosting bottom-line profitability. Vice President of Sales: Champion sales growth by developing and executing strategic plans, managing key accounts, and fostering strong relationships with clients. Strategic Account Director: Managing strategic accounts involves maximizing client satisfaction and business growth—Excel at building and maintaining relationships, identifying client needs, and delivering tailored solutions. Sr. Consultant Business Systems Development and Design: Specializes in designing and implementing advanced business systems that improve operational efficiency, productivity, and overall business performance. Software Development & Systems Engineering: Design and oversee the development of cutting-edge software solutions and system architectures—proven ability to deliver high-quality IT projects on time and within budget.
Experience
VP Strategic Services
Jul 2021 — Present
Waterfield Tech (WTI) is a leading contact center software and systems integrator providing mission-critical voice and conversational AI solutions that drive customer engagement. Responsibilities include providing strategic leadership across all channels of the Operational organization in areas of strategic accounts, technology, software quality assurance, shared, and support services.
Education
NCR Corporation
Certifications
HP Software Education Services
Accredited Integration Specialist, HP LoadRunner Certification
EOS Worldwide
Professional EOS Implementer
2018 — 2019
Control Data Institute of Technology
Computer Electronics
Metro State University
Business & Management Information Systems
University of Minnesota
Certifications
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