Joe Russo
- Role
- Asst Vice President Automotive Services at AAA-The Auto Club Group
- Location
- Sterling Heights, MI, US
- LinkedIn followers
- 500 followers
About Joe Russo
I lead diverse teams in delivering solutions to complex customer interactions in fast…
Experience
Asst Vice President Automotive Services
Present
Education
Walsh College
Master of Business Administration - MBA
Macomb Community College
Associate of Business Administration, General Business
Walsh College
Bachelor of Business Administration, Management Major
Skills
- Strategy
- Workforce Management
- Contact Centers
- Six Sigma
- Customer Experience
- Strategic Planning
- Employee Relations
- Account Management
- Change Management
- Business Analysis
- Program Management
- Automotive
- Cross-Functional Team Leadership
- Vendor Management
- Call Center
- Customer Relations
- Outsourcing
- Project Planning
- Leadership Development
- Process Improvement
- Forecasting
- Continuous Improvement
- Team Leadership
- Call Centers
- Business Development
- Customer Retention
- Customer Service
- Problem Solving
- Operations Management
- Team Building
- Management
- Team Management
- Customer Satisfaction
- Training
- Quality Assurance
- Time Management
- Bpo
- Telecommunications
- Analysis
- Budgets
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